This policy explains how cancellations, returns, exchanges, and refunds work at The Armory
(thearmory.store). It works alongside our Terms of Service.
1. Cancellations
- You may request cancellation before dispatch. Contact us
via the contact page with your order ID.
- All sizes are made to order. Cancellation may not be possible once production has started, even if the order has not shipped.
- Orders cancelled before dispatch are refunded to the original payment method when approved.
2. Returns & exchanges - case by case
We do not offer a fixed return or exchange window. Every request is reviewed
case by case based on product condition, customization, production status, and reason for the request. Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.
- Please check the size guide on each product page before ordering - our fit is athletic pro-cut.
- All sizes are made to order. Custom name/number options are available only on selected designs; see the product page. These details are considered when reviewing a request.
- Items should be unused and in resaleable condition if you are asking for a return or exchange.
- Approval of a return or exchange in one case does not create a right to the same outcome in another.
3. When we may consider a refund
Refunds and replacements are considered at our discretion, typically for issues such as:
- A manufacturing defect in the product you received.
- You received the wrong item (different from what you ordered).
- Your order was lost in transit and confirmed undelivered by our logistics partner.
- You cancelled before dispatch (see section 1).
The following are generally not treated as automatic refund grounds:
- Size mismatch or fit preference (reviewed case by case).
- Change of mind after dispatch.
- Minor colour variation from screen displays.
- Damage caused after delivery, or by washing against the care instructions.
4. How to raise a request
- Contact us via the contact page with your order ID and a clear
description of the issue (photos or an unboxing video help).
- We'll review and respond with a resolution - replacement, exchange, refund, store credit, or
decline - at our discretion.
- Approved refunds are processed to your original payment method. Bank posting times vary by provider.
5. Contact
Start any cancellation, return, exchange, or refund request at
thearmory.store/contact or email
support@thearmory.store.
Nothing in this policy limits any rights you may have that cannot be excluded
under applicable law. This document is provided for transparency and does not constitute legal advice.